An omnichannel customer communication platform
Convert the emails in your inbox into tickets on Desk360 and quickly manage & reply to them.
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Web Contact Form
Bring the customer messages you receive through your website to Desk360 and reply to them here.
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Mobile App Message Box
Create a powerful support desk for your mobile app users! With its easy SDK setup, make customer support more accessible within the app.
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Mobile App Stores
Bring the App Store, Google Play and AppGallery reviews for your app into your Desk360 inbox, with no need for any software knowledge. Quickly respond to reviews and maximize customer experience.
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Ticket management with the next‑generation inbox
Next-Generation Inbox
All messages from each platform in one inbox. Save time and increase your team’s efficiency with Desk360’s next‑gen inbox!
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Bulk Actions on Tickets
Perform a bulk reply to customer messages, resolve problems altogether and save time.
Quick Answers
Answer frequently asked questions easily and fast with quick answers that you can create in 40 languages.
Ticket Activity Logs
Closely monitor every activity for support requests and get detailed reports.
Email Templates
Reply to your customer messages in an appropriate language by using email templates that you select.
Prioritization Rules
Prioritize your support requests in four tiers: Urgent, High, Normal, and Low.
SLA Management
Track how well your support team is doing against the SLA targets you’ve set for them.
Business Hours
Specify your business hours by adding the days and times you provide support and measure your SLA reports excluding holidays.
Advanced features to boost the team collaboration
Ticket Management Between Teams
Easily manage your inbox without getting lost in customer messages.
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Smart Tickets
Determine which team or agent will get which customer requests.
Special Notes
Let your agents take notes in support requests for special cases.
Email Notifications
Enable email notifications for customer messages received from the channel you want to follow.
Quicker customer service with the self‑service options
Chatbot Integration
Provide an excellent interaction experience to your customers with chatbots and resolve problems faster.
Help Center
Customize your FAQ pages without having to write a single line of code and offer quick and easy support.
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Contact Pages
Organize your contact pages on your website and customize them in your brand image.
Custom Chatbots
Reply to customer messages by creating special Desk360 bots for your live chat channels.
Higher efficiency with the ticket metric measurements
Ticket Volume Reports
Analyze the support requests for your product both quantitatively and qualitatively at a single glance.
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Dashboard
Instantly monitor your support request trends and the performance of your support team.
SLA Reports
Track how well your support team is doing against the SLA targets you’ve set for them.
Exclusive Desk360 integrations to make your job easier
Jira
Connect your tickets to issues you create on Jira through Desk360, assign them to any agent you like and prioritize them.
Slack
Reply to your customer messages, assign them to the relevant agent and easily track them on Slack.
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Trello
Integrate your tickets into a board on Trello through Desk360 and include them in the team’s workflow by assigning them to the relevant agents.
Ideasoft
Integrate Desk360’s live chat support system into your ecommerce website backed by Ideasoft.
Shopify
Integrate Desk360’s live chat support system into your ecommerce website backed by Shopify.
MoreExclusive Desk360 functions for a unique customer experience
User Parameters
Allow your team to view the parameters of your users on Desk360.
Callback Function
Easily manage agents’ tasks for your customers on Desk360, with no need for any other panel.
Mobil SDKs in 40 Languages
Get contact pages within your app by using the Desk360 Mobile SDKs without having to write any code. Customize them on Desk360 to match the design of your app.
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Proxy
Lease dedicated IP addresses for your products or business if you don’t want to use a shared IP address.