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Auto-response to tickets
The auto-response function lets you automatically send previously created quick answers to your customers. This way, customers asking for help get fast replies without waiting agents to be assigned to assist them.
Keep in touch with your customers
By replying to your customers with quick answers stating that you will get back to them as soon as possible, gain their trust and strengthen your relationship.
Better time management
Get back to your customers with solution-oriented quick answers and save time both for your agents and customers.
