Make things easier with Desk360!
Desk360 converts emails from your customers into tickets and enables you to manage them on a single page, allowing you to track all of your emails easily.
![](https://files.desk360.com/desk360-website/assets/img/features/email-box/email-box-1.png)
How does Desk360’s email channel work?
Every complaint, feedback, or positive comment your customers send via email is converted into a ticket on Desk360. Tickets can be automatically assigned to agents if you wish. Agents reply to tickets through Desk360 and customers receive these replies as emails.
![](https://files.desk360.com/desk360-website/assets/img/features/email-box/email-box-2.png)