Personalized live chat widget
Provide real-time support with our collaborative inbox. Decide on the look and feel of the live chat plugin on your website and customize its colors in your brand image.
Discover how online customer support platform can help you
Customer support plays a big role in customer-facing companies. Today’s customers value the quality of support as much as the quality of the product itself, and businesses of all sorts and sizes need to resolve their customers’ problems in a quick, hassle-free, and consistent fashion. And we’re proud to say that Desk360 is dedicated to providing you a top-notch customer support platform, focusing on meeting your every need.
Omnichannel
Ticketing System
Imagine how many channels of communication your customers have to reach out to you for support. Social media, live chat, email, and app message box are the most widely used ones. Now imagine unifying them and creating an interconnected system, allowing you and your customers to seamlessly switch between them. With the Desk360's intuitive user interface, you can easily manage customer messages coming from multiple channels on a single page.
Team Collaboration
With Desk360, manage not only your customer messages but also your business processes! Ensure coordination between teams on a single screen with the ability to build an unlimited number of teams. Assign customer messages to the right teams and add private notes to work in collaboration with your teammates on challenging cases. Speed up your workflow, answer your customers faster and offer them an excellent experience.
Real-Time
Dashboard
We know support data is very valuable for your product. That’s why we designed a dashboard where you can have your finger on the pulse of user messages through trends reports. Keep track of fluctuations and take quick action against potential problems. View pending or reopened tickets at a single glance, and monitor the reasons of replied tickets instantly on the dashboard. Get notified before it’s too late and figure out what goal to focus on.
Multilingual
Customer Support
The idea that a “great” customer experience is not just a conversation, but a holistic approach to all of your interactions. When these interactions culminate in the form of an excellent customer experience, you’re golden. And what better way is there to achieve this than providing your customers with multilingual customer support? With Desk360, offer your customers a multilingual support in 40 languages.
The exceptional customer experiences are provided with Desk360
